Remote Call Center Associate- Lottery Job at IGT, Rhode Island

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  • IGT
  • Rhode Island

Job Description

Responsibilities

  • Answer inbound phone calls from lottery retailers across multiple jurisdictions regarding lottery equipment issues, supply requests, and game information.
  • Connect with internal departments to resolve customers' issues by conferencing or transferring calls as appropriate.
  • Accurately diagnose and troubleshoot terminal equipment issues and take appropriate action.
  • Demonstrate an ability to defuse situations and escalate issues appropriately.
  • Utilize the knowledge base to provide accurate information and troubleshooting steps.
  • Ensure each retailer contact is detailed in the CRM tool with suitable call reasons, issues, and notes.
  • Demonstrate a solid dedication to providing continuously outstanding customer service.

Qualifications

  • High School diploma or equivalent
  • (Must Reside in RI)
  • 1 year of customer service experience within a call center or comparable industry preferred
  • Ability to operate a computer and navigate through functions, basic data entry skills, solid oral and written communication skills, strong customer service skills
  • Call Center operates 24/7, 365 days with one weekend day required and some holidays.
  • Shifts Available - 1st and 2nd

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

#LI-MP2

Job Tags

Holiday work, Remote job, Shift work, Weekend work,

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