Job Description

Job Description

Job Description

The Jacksonville Housing Authority is an equal opportunity/affirmative action employer. It is the policy and the intent of the Jacksonville Housing Authority to provide equality of opportunity in employment for all persons, and in all aspects of its personnel policies, programs, practices, operations, and in all its working conditions and relationships with employees and applicants for employment. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, age, disability, genetic information, veteran status, or any other protected class status applicable under local, State of Florida or federal law.

POSITION

Job Title: Computer Technician

FLSA Classification: Exempt

EEO Classification: Technician

Salary/Pay Grade: $44,950.00 - $56,680.00

Reports to: Director of Information Technology

JOB DESCRIPTION

Job Summary

Assist the Information Technology Department in daily tasks and end-user support. A job as a Computer Technician is the perfect entry-level opportunity for an energetic, curious, eager learner who has a can-do attitude and is looking to expand their IT skills. Work in conjunction with Jacksonville Housing’s IT Department staff.

Essential Job Functions

• Responsible for creating, modifying and persevering new hire, transfers, and terminations of agency employees.
• Responsible for providing software, computer, and telecommunication support for staff through the ticketing software.
• Setting up or repairing computer hardware and other associated devices such as printers or scanners.
• Responsible for the installation and updating of Agency software packages.
• Troubleshoot employees’ computer problem(s) and including asking appropriate questions to identify the problem, determine how to solve it and execute solutions.
• Respond to employee support requests and assist in troubleshooting any problems that arise in Agency software and hardware.
• Train employees on how to effectively use computer systems and software.

MINIMUM QUALIFICATIONS

Education and Experience

A two-year degree, specialized training, or equivalent of education and work experience is necessary for this position.

Required Knowledge, Skills, and Abilities

• Demonstrated knowledge of technical skills: Computer skills, Microsoft applications, and the fluidity to adapt to technology. Demonstrated knowledge of building code conformance standards.
• Demonstrated skills to review, monitor, collect, and keep inventory control of Agency equipment.
• Demonstrated ability to coordinate and administer IT activities and protocols; manage resources, monitor activities, and assess risks and quality control associated with Agency software and hardware, prepare documentation and create reports.
• Demonstrated ability to communicate information to individuals or groups and deliver presentations suited to the characteristics and needs of the audience.
• Ability to clearly and concisely convey information, orally or in writing, to individuals or groups to ensure that they understand the information and the message.
• Ability to listen and respond appropriately to others.
• Demonstrated ability to problem solve.
• Ability to make recommendations that affect policies, procedures, and practices.

Core Competencies

Initiate and Build Relationships: Accepts and celebrates differences within your team. Creates a culture that supports the open-door process and gives employees and residents your time. Be present and available. Execute empathy and understanding to build connections with people. Trust and provide honest, timely feedback. Manages mobile technology.

Operational Excellence: Embraces principles and tools to create sustainable improvement across all IT department. Fosters and creates an environment that is employee focused, to achieve long-term sustainable growth for the Agency. Ensures the right tools are applied to the right processes.

Execution and Results: Ability to meet specific and measurable objectives. Stays focused on the results and not the process. Leverages resources available to solve problems and achieve desirable outcomes.

Adaptable/Flexible Skills: Ability to work additional hours, if required, and work with pressing deadlines and being task oriented. Proactively seeks work assignments when current assignments have been completed—takes initiative— and is challenged by full workloads. Willingness and flexibility to manage multiple tasks simultaneously while handling a variety of responsibilities is essential.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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