Job Description

Job Description

Job Description

This is an exciting opportunity to join our dynamic team in Columbus, OH, for a six-month duration. If you meet the qualifications and are eager to contribute your skills in a fast-paced, customer-centric environment, we encourage you to apply.

Job Opportunity: Customer Support/Account Representative

Location : Columbus, OH

Duration: 6 months

Pay Rate: $19.17/hour

Responsibilities:

• Communicate effectively with customers through phone, email, and chat channels.
• Provide comprehensive and informed responses to inquiries regarding product details, pricing, and availability.
• Collaborate with internal departments to ensure prompt and satisfactory resolution of customer issues.
• Conduct accurate data entry across various platforms to maintain records and facilitate processes.

Qualifications:

• 1-3 years of relevant work experience demonstrating proficiency in customer support/account management roles.
• Exceptional phone etiquette with strong verbal, written, and interpersonal communication skills.
• Ability to manage multiple tasks concurrently, demonstrating strong organizational and prioritization abilities.

Preferred Qualifications:

1. College Degree: Completion of an Associate's or Bachelor's degree program.
2. Previous Contact Center Experience in Finance: Prior experience in a finance-related contact center environment.

BENEFITS DISCLOSURE

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

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